Return policy

This Return Policy outlines the terms of withdrawal from the contract, product return procedures, and the rights and obligations of the seller (FTIdea LTD, based in Cyprus, operator of the Neuro-121.com store) and the consumer, in connection with the sale of an experimental product intended for research purposes – preclinical protocols (n=1). This document complies with applicable consumer protection laws in the EU, UK, USA, and Switzerland.

1. Right of Withdrawal (14-Day Return Period)

Under EU and UK law, consumers have the right to withdraw from a distance sales contract within 14 days of receiving the goods, without providing any reason. This “cooling-off period” starts on the day the consumer receives the product. A written or electronic notice sent before the end of the 14-day period is sufficient.

• EU & UK: This right is granted under Directive 2011/83/EU and the UK Consumer Rights Act 2015.
• Switzerland: Although Swiss law does not require a statutory right of withdrawal for distance contracts, we voluntarily grant a 14-day return period, provided the conditions below are met.
• USA: While not required by federal law, we extend a voluntary 14-day return period for U.S. consumers, in line with fair commercial practices.

2. Return Conditions

• Unbroken Seal/Packaging: Returns are only accepted if the original tamper-evident seal is intact. Once opened, the product cannot be returned for hygiene and safety reasons.
• Product Condition: The product must be returned in its original, unused, undamaged state. It may be inspected but not used beyond what is necessary to assess its features.
• Return Deadline: The product must be returned within 14 days of submitting the withdrawal notice. Proof of timely dispatch is sufficient.

3. Return Procedure

1. Withdrawal Notice: Send a clear written or email statement to our customer support (see website contact) with your decision to withdraw. Include bank details for the refund matching the purchaser’s identity.
2. Acknowledgment: We will confirm receipt of your withdrawal notice via email without delay.
3. Shipping: Return the product to:
   FTIDEA LIMITED
   Peiraios 30/1
   2023 Strovolos, Nicosia, Cyprus
4. Packaging: Secure the item properly for shipment. If possible, use the original packaging. Include a purchase confirmation or order number.
5. Return Costs: The consumer is responsible for return shipping costs unless the product is defective (see section on complaints).
6. Refunds: Once we receive and verify the return, we will refund the purchase price within 14 days, using the method specified in your withdrawal notice or the original payment method.

4. Complaints, Warranty, and Guarantee (Product Defects)

The seller is liable for the product’s conformity with the contract, including any physical or legal defects, in accordance with the following:

• EU: Directive 2019/771/EU on consumer sales.
• UK: Consumer Rights Act 2015.
• Switzerland: Swiss Code of Obligations (Art. 197–210 CO).
• USA: State law provisions and UCC rules on sales.

Note: Neuro-121 is intended solely for research use. The seller does not guarantee its suitability for any other purpose.

Complaint Procedure: If you detect a defect or non-conformity, contact customer support with a description of the issue, your order number, and contact info. We will respond within 14 days. If the complaint is accepted, a suitable solution (replacement, repair, refund, etc.) will be arranged. Any replacement shipping is at our cost. Refunds will be issued within 14 days of the complaint decision.

Manufacturer’s Guarantee: No additional commercial guarantees are provided. All issues will be handled through the statutory complaint process.

5. Liability Disclaimer and Limitations (Experimental Product)

The product offered is an experimental substance intended solely for research use (e.g., preclinical self-experimentation, n=1). It is not a food, dietary supplement, or approved medicine.

• Not for consumer use: Not intended for human/animal consumption or medical use. The buyer agrees to use it solely for declared research purposes.
• No liability for misuse: We accept no responsibility for misuse or consequences arising from off-label use (medical, nutritional, etc.).
• No guarantee of results: We make no claims regarding specific research or therapeutic outcomes. Descriptions are based on preliminary scientific data only.
• Liability Limit: Our liability is limited to the product’s purchase price, unless mandatory law provides otherwise. We are not liable for indirect or consequential damages.
• Other exclusions: We are not liable for delivery delays caused by third parties or damage during return shipment due to improper consumer packaging.

6. Final Provisions

• Local Law Compliance: This policy was prepared with EU, UK, USA, and Swiss legal requirements in mind. Where local laws override any provision, those laws apply. The rest of the policy remains valid.
• Contact: For any questions or support regarding this policy, please contact our support team via the email address listed on our website.
• Updates: This policy may be updated due to legal or store changes. The latest version is always available on Neuro-121.com. Changes do not apply retroactively unless required by law.
• Jurisdiction & Governing Law: Sales contracts are governed by the law of the seller’s registered office, unless overridden by consumer protection laws. Disputes will be resolved by the competent court in the seller’s jurisdiction.

Thank you for reviewing the Neuro-121.com Return Policy. Your consumer rights are important to us, and we are committed to transparency, legal compliance, and customer-friendly procedures. While this is an experimental product, your rights and our support are always assured.